Returns & Refund Policy
At NiceHave, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return or refund.
To be eligible for a return:
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The item must be unused, in its original condition, and in original packaging
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Proof of purchase (order number or receipt) is required
If your return is approved, we will provide instructions on how and where to send your item.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
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Personal care or hygiene products
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Items marked as “Final Sale” or “Clearance”
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Gift cards
If you’re unsure whether your item qualifies, please contact us before returning it.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with:
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Your order number
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Clear photos or videos showing the issue
We will resolve the issue promptly by offering a replacement or refund at no additional cost.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to your original payment method
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Processing time may take 5–10 business days, depending on your bank or payment provider
Shipping fees (if applicable) are non-refundable unless the return is due to our error.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
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Return shipping costs are non-refundable
We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items without tracking.
Order Cancellations
Orders can be canceled within 12 hours of purchase as long as they have not yet been processed or shipped.
Once an order has entered processing or shipping, it can no longer be canceled and must follow the return process instead.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank or payment account again
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Contact your payment provider (processing times vary)
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If the issue persists, contact our support team and we will assist you
Contact Us
If you have any questions about returns or refunds, please contact us through our Contact Us page. Our support team is ready to help.
Shop with confidence at NiceHave — your satisfaction matters.