Frequently Asked Questions (FAQ)

Welcome to NiceHave! Here you’ll find everything you need to know about ordering, shipping, returns, refunds, and product quality. Our goal is to make your shopping experience simple, safe, and enjoyable.

Orders & Payments

How do I place an order?
Browse our store, add items to your cart, and proceed to checkout. After payment, you’ll receive an order confirmation email.

What payment methods do you accept?
We accept major credit/debit cards, Shop Pay, and PayPal (where supported). All payments are encrypted and securely processed.

Is it safe to shop on NiceHave?
Yes. Our website uses SSL encryption and secure payment gateways to protect your personal and payment information.

Shipping & Delivery

Do you ship worldwide?
Yes, NiceHave ships to most countries.

Estimated delivery times:

Region Delivery Time
United States & Canada 5–12 business days
Europe 7–15 business days
Asia 6–12 business days
Australia & New Zealand 8–16 business days
Rest of the World 10–20 business days

Note: Delivery times are estimates and may vary due to customs, local postal services, or high-demand periods.

Tracking Your Order
After shipping, you’ll receive an email with a tracking number. Updates may take 24–72 hours depending on the carrier.

Customs, Duties & Taxes
International orders may be subject to customs fees or import taxes. These charges are the customer’s responsibility and are not included in product price or shipping costs.

Incorrect Address or Lost Packages

  • Ensure your shipping address is correct at checkout.

  • NiceHave is not responsible for delays or lost packages caused by incorrect addresses.

  • Contact support immediately if you notice an error or missing package.

Returns & Refunds

30-Day Return Policy
You have 30 days from delivery to request a return. Items must be:

  • Unused and in original condition

  • In original packaging with tags

  • Accompanied by proof of purchase

To initiate a return, contact support at support@nicehave.com for approval. Unauthorized returns cannot be refunded.

Non-Returnable Items

  • Sale items & gift cards

  • Custom/personalized products

  • Perishable goods

  • Personal care or beauty items

  • Hazardous materials or digital products once fulfilled

Damaged, Defective, or Incorrect Items
Contact us within 7 days of delivery with photos/videos. Resolutions include:

  • Full refund or replacement for severely damaged/incorrect items

  • Partial refund or replacement for minor damage

Order Delays & Non-Delivery

  • Refunds/resends may apply if tracking shows no updates beyond set timeframes (USA 45 days, Brazil 110 days, other methods 100 days).

  • Delays due to local post offices, wrong addresses, or unclaimed packages are not eligible.

  • Orders marked as delivered cannot be refunded unless supported by a non-delivery certificate from your local post office.

Exchanges & Cancellations

  • We do not offer direct exchanges. Return the item and place a new order.

  • Orders can be canceled before processing/shipment. Customized or pre-orders cannot be canceled once processing begins.

Refund Processing

  • Approved refunds are issued to your original payment method within 10 business days.

  • Banks/payment providers may take additional time to post refunds.

EU Customers – 14-Day Cooling-Off
EU customers may cancel or return an order within 14 days for any reason. Returned items must meet the same eligibility requirements.

Products & Quality

Are products tested?
Yes. We carefully select products based on quality, functionality, and customer demand.

Will the product match photos exactly?
Images represent the item accurately, but minor color or appearance variations may occur due to lighting or screens.

Order Changes & Address Corrections

Can I cancel or modify my order?
Yes, within 12 hours of purchase if not processed or shipped. After shipping, changes follow the return process.

What if I entered the wrong address?
Contact us immediately. We may update the address before shipment. Once shipped, changes may not be possible.

Customer Support

How can I contact NiceHave?
Reach us via our Contact Page or email support@nicehave.com Responses are usually within 24–48 business hours.

Do you provide post-purchase support?
Yes. We support customers before, during, and after purchase. Your satisfaction is our top priority.

Still have questions?
Our team is happy to help — shop with confidence at NiceHave.