Frequently Asked Questions (FAQ)

Below are answers to the most common questions about shopping with NiceHave. If you need further assistance, our support team is always here to help.

Orders & Payments

How do I place an order?

Simply browse our store, add your desired items to the cart, and proceed to checkout. Once payment is completed, you’ll receive an order confirmation email.

What payment methods do you accept?

We accept major credit and debit cards, as well as secure payment options available at checkout (such as Shop Pay and PayPal, where supported).

All payments are encrypted and processed securely.

Is it safe to shop on NiceHave?

Yes. Our website uses SSL encryption and secure payment gateways to protect your personal and payment information at all times.

Shipping & Delivery

Do you ship worldwide?

Yes, NiceHave offers worldwide shipping to most countries.

How long does shipping take?

Delivery times vary by location. Estimated delivery times are:

  • United States & Canada: 7–14 business days

  • Europe: 7–15 business days

  • Asia: 6–12 business days

  • Australia & New Zealand: 8–16 business days

  • Rest of the World: 10–20 business days

Please note these are estimates and may vary due to customs or local postal services.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. Tracking updates may take 24–72 hours to appear.

Will I need to pay customs or import fees?

Depending on your country, customs duties or taxes may apply. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date you receive your order. Items must be unused, in original condition, and in original packaging.

Please visit our Returns & Refund Policy page for full details.

What if my item arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos or videos. We will resolve the issue promptly.

How long do refunds take?

Once approved, refunds are processed to your original payment method. Processing time may take 5–10 business days, depending on your bank or payment provider.

Products & Quality

Are your products tested for quality?

We carefully select and review products based on quality, functionality, and customer demand. Our goal is to offer reliable everyday essentials at fair prices.

Will the product look exactly like the photos?

Product images are provided to accurately represent the item. Minor variations in color or appearance may occur due to lighting or screen differences.

Order Changes & Cancellations

Can I cancel or change my order?

Orders can be canceled or modified within 12 hours of purchase, provided they have not yet been processed or shipped.

Once an order is shipped, it must follow the return process.

What if I entered the wrong shipping address?

Please contact us as soon as possible. If the order has not yet shipped, we may be able to update the address. Once shipped, address changes may not be possible.

Contact & Support

How can I contact NiceHave?

You can reach us through our Contact Us page. Our support team typically responds within 24–48 business hours.

Do you offer customer support after purchase?

Yes. We support our customers before, during, and after purchase. Your satisfaction matters to us.

Still have questions?
Our support team is happy to help — shop with confidence at NiceHave.