Refund policy

At Nice Have, customer satisfaction is important to us. Please review the following policy carefully to understand how returns, refunds, resends, and disputes are handled.

1. Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return:

  • The item must be unused, unworn, and in the same condition as received

  • Original tags and packaging must be intact

  • Proof of purchase is required

To initiate a return, contact us at support@nicehave.com returns must be authorized in advance. Unauthorized returns will not be accepted or refunded. Once your return is approved, we will provide:

  • A return shipping label (if applicable)

  • Instructions on how and where to send your item

  • Return Address 

2. Non-Returnable Items

The following items are not eligible for return:

  • Sale items and gift cards

  • Custom or personalized products

  • Perishable goods (food, plants, flowers)

  • Personal care or beauty products

  • Hazardous materials, flammable liquids, or gases

  • Service-based or digital products once fulfilled

If you are unsure whether your item qualifies, please contact us before placing an order.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is:

  • Damaged

  • Defective

  • Incorrect or missing

Contact us at support@nicehave.com as soon as possible with photos or videos so we can evaluate the issue and offer a resolution.

Resolution Options

  • Full refund or replacement for severely damaged or incorrect items

  • Partial refund or replacement for minor damage that does not affect functionality

Claims for electronic products must be submitted within 30 days of delivery. Damage to outer packaging only is not eligible for a refund.

4. Order Delays & Non-Delivery

Delayed Orders

Orders may qualify for a refund or resend if tracking shows no updates beyond the following timeframes:

  • USA: 45 days after shipment

  • Brazil: 110 days after shipment

  • Other shipping methods: up to 100 days

Delays caused by local post offices, incorrect addresses, or unclaimed packages are not eligible for refunds.

Orders Marked as Delivered

If tracking shows the order as delivered, refunds or resends will not be issued.
If the item was not received, a non-delivery certificate from your local post office is required.

5. Exchanges

We do not offer direct exchanges.

To receive a different item:

  1. Request a return for the original item

  2. Place a new order once the return is approved

This ensures faster processing and availability.

6. Order Cancellations

  • Orders may be fully refunded if canceled before processing or shipment

  • Orders for customized items or pre-orders cannot be canceled once processing has begun

7. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds are issued to the original payment method within 10 business days

Please note:

  • Banks and payment providers may take additional time to post the refund

  • If 15 business days have passed since approval, contact support@nicehave.com

8. European Union Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may cancel or return your order within 14 days, for any reason.

Returned items must meet the same eligibility requirements:

  • Unused

  • Original packaging and tags

  • Proof of purchase

9. Disputes & Claims

All disputes must be submitted through the appropriate platform and within 7 days of delivery or expected delivery date.

Required documentation may include:

  • Photos or videos of the issue

  • Screenshots of communications

  • Return of the product if requested

Disputes cannot be opened once an order is marked as closed.

10. Force Majeure

Nice Have is not responsible for delays or damages caused by events beyond our control, including but not limited to:

  • Natural disasters

  • Epidemics

  • Customs inspections

  • War, political unrest, or strikes

11. Shipping & Destination Limitations

Certain shipping methods may not provide full tracking in some regions.
Disputes may not be accepted for orders shipped using limited-tracking services or to restricted destinations.

International returns are not recommended due to high shipping costs and potential loss or damage.

12. Unacceptable Disputes

We do not accept disputes based on:

  • Change of mind

  • “Item not as expected” without quality issues

  • Incorrect orders placed by the customer

  • Address errors provided at checkout

  • Customs clearance failures

  • Previously disclosed and accepted product differences

Need Help?

If you are unsure whether your order qualifies for a refund, return, or resend, please contact us at support@nicehave.com before opening a dispute. We are here to help and ensure a smooth shopping experience.